Not opinion, here are some real numbers showing just how bad farmers insurance group is!


From the state of Texas. As of 1Feb2007 only 2005 numbers are fully available:
Farmers Insurance had over five times the average complaints for motor insurance and over the average complaints for homeowners insurance! https://wwwapps.tdi.state.tx.us/pcci/pcci_show_profile.jsp?tdiNum=27800. Complaint info is near the bottom of the page, the complaint ratio compares between carriers, with a 1.00 being average.
From the state of California. As of 1Feb2007 only 2005 numbers are fully available:
Farmers Insurance Exchange (corporate insurance?) had over five and a half times the average complaints for motor insurance and over the average complaints for homeowners insurance! http://interactive.web.insurance.ca.gov/webuser/CAS_CMPL_CMPR_UTL.CMPLNTS_AND_COMPRSNS?p_eid=3062. Complaint info is near the bottom of the page, the justified complaint ratio is complaints per 100,000 policies, the important number on this table is the index which compares between carriers, with a 1.00 being average.
Again from California:
California Mutual Insurance Company (homeowners insurance through farmers). As of 1Feb2007 only 2005 numbers are fully available, but Farmers Insurance was only .01 shy of hitting twelve times average complaints for homeowners insurance! Holy Moly! http://interactive.web.insurance.ca.gov/webuser/CAS_CMPL_CMPR_UTL.CMPLNTS_AND_COMPRSNS?p_eid=3020. Complaint info is near the bottom of the page, the justified complaint ratio is complaints per 100,000 policies, the important number on this table is the index which compares between carriers, with a 1.00 being average.
More from California:
Fire Insurance Exchange (homeowners insurance through farmers). As of 1Feb2007 only 2005 numbers are fully available, but surprisingly they are only 1.02 times average for complaints. I wonder if people don't realise who they should complain about and instead complain about Farmers in general? This number honestly supprised me! http://interactive.web.insurance.ca.gov/webuser/CAS_CMPL_CMPR_UTL.CMPLNTS_AND_COMPRSNS?p_eid=3228. Complaint info is near the bottom of the page, the justified complaint ratio is complaints per 100,000 policies, the important number on this table is the index which compares between carriers, with a 1.00 being average.

In California (where I live) Farmers was rated 31st for auto insurance complaints, below virtually all the major insurers. For homeowners insurance they were rated 32nd!

The following notable carriers ranked above Farmers Insurance exchange.
Companies rated above Farmers Insurance Group
Auto Insurance (>300K policy holders) Homeowners Insurance (>40K policy holders)


Some suprises in those who ranked below Farmers Insurance. (Note to Fidelity: you're great with mutual funds, maybe you should dump the insurance bit?)
Companies rated below Farmers Insurance Group

Auto Insurance (>300K policy holders)

Homeowners Insurance (>40K policy holders)

FarCry - Mollio